Returns & Refund Policy

Overview

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned and exchanged. Perishable goods such as food (i.e., Lote Tree Honey, Lote Tree Honey Pearl Garlic), flowers, newspapers or magazines cannot be returned nor exchanged. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* ebook (i.e., Resepi Superimun)

* services (i.e., Overhaul Body and Formula Trillionaire)

 

Returns

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Exchanges

 

We only replace items if they are defective or damaged due to shipping by Ibnu Sina Wellness.  If you need to exchange it for the same item, send us an email at finance2@ibnusinawellness.com and send your item to: Lot 331 Lorong Senyum Matahari B, Country Heights, Kajang, 43000, Malaysia.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Overhaul Body will be “refunded” with Lote Tree Honey or transfer ownership to another person.

*Formula Trillionaire – no refund – may transfer ownership to another person.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at finance2@ibnusinawellness.com.

 

Shipping

 

To return your product, you should mail your product to: Lot 331 Lorong Senyum Matahari B, Country Heights, Kajang, 43000, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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